When to Use a Collection Agency
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We are often asked, “When should I place an account for collection?”

When you have exhausted all efforts and are unable to collect payment from your customer, it is time to place the account for collection. The reason for lack of payment is either they don’t have the money to pay, they don’t want to pay or they are not happy with your product/service. Placing an account with a collection agency is the quickest and most efficient way to collect aged receivables. Collection agencies can usually tell whether or not a customer will pay within 30 days. We are here to make the process simple and reduce the stress involved with collecting payments. You can count on Highland Collection Agency's team of experienced professionals to collect your money!

Why Not Place An Account Directly With An Attorney?

Using an attorney should be your last step. Most attorneys will send a demand letter for payment and wait 30 days for a response. The process is generally longer than using a collection agency and usually more expensive.


If the collection agency is unsuccessful in collecting the account, then it is time to place with an attorney. Most collection agencies have a network of attorneys and can act on your behalf.