Frequently Asked Questions
Where are you located and how long have you been in business?
Our office is located in Woburn, Massachusetts about ten miles north of Boston. We have been in business since 1991.
Where do you collect?
We collect in all fifty states and internationally as well.
What are your rates?
Our rates are posted on our website.
Who do you collect from?
We collect only business to business accounts. We do not collect business to consumer transactions.
Do you have account and dollar minimums?
No, we will collect as few as one account and we have no dollar minimum. There is no age of debt limit.
Is there a cost to me if you can’t collect an account?
No, our fees are contingent upon collection. We have a "NO COLLECTION = NO FEE" policy.
What if you can’t collect an account? What are my options?
If we are unable to collect in house and depending on the balance owed, we would recommend placing your account with an attorney. All attorneys we work with are contingent upon collection. So if they collect in house, without filing legal action, you would only pay the agreed commission fee. If the attorney is not successful in collecting in house and recommend legal action, you would be responsible for any court filing fees in advance. They usually run $100.00 to $500.00. This action would only be taken with your advance approval.
Do you have an agreement that we sign?
Yes, we have a service agreement located here. We require a signed service agreement prior to working with you.